About CSRD Group success. advance. progress.
Csrd Group helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
Productivity is an average measure of the efficiency of production. It can be expressed as the ratio of output to inputs used in the production process.When all outputs and inputs are included in the productivity measure it is called total productivity.
Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
Investing in customer satisfaction has the potential to produce enormous dividends. In this graphic, we’ll briefly cover customer satisfaction, what happens when you get it wrong, what happens when you get it right, and what you can do about it.
Industrial and manufacturing facilities — especially those that operate near or at capacity, or which depend upon processes (such as production lines) that are costly to suspend — often provide 24/7 services. Similarly, utilities generally must provide multiple 24/7 services.
Who We Work
Csrdgroup makes IT support convenient, speedy and authentic. We bring to you Live PC Expert service right at your desk. And that too without charging extra money from you! All the expenses of communication are borne by us. With our simplistic yet effective services ensure your PC is optimised and renders best performance. We aim to provide you satisfaction and confidence on our services. Our agenda is to provide you cost efficient and effective IT support service to users from all walks of life. We make sure we use no jargons, keep things simple and easy for you.